Shipping policy

Where we ship
We ship to the United States only. Orders with shipping addresses outside the US cannot be fulfilled and will be canceled and refunded.

Processing time
Most orders ship within 3–5 business days (Monday–Friday, not including holidays). Every item is made for your order, so please allow time for processing.

Shipping cost and delivery time
Shipping rates and delivery options are calculated at checkout. Standard shipping typically arrives within 5–10 business days of your order. Expedited options, when available, will be shown at checkout with their estimated delivery times.

Tracking
You'll get a tracking number by email once your order ships.

Wrong address
Please double-check your shipping address before placing your order. We're not responsible for orders sent to an incorrect address entered at checkout. If you spot a mistake, email us right away and we'll do our best to fix it before it ships.

Lost or stolen packages
If your tracking shows delivered but you can't find your package, check with neighbors and your local post office first. If it still doesn't turn up, email us and we'll help sort it out.

Damaged or wrong items
If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo and we'll make it right.

Questions?
Email us at debeniworks@gmail.com.